Refund Policy

We accept returns within 14 days of the date you receive your order. To be eligible, the item must be unused, unopened, and in the same condition you received it, including its original packaging and wax seal intact. Because we ship food and perishable goods, we cannot accept returns of opened or consumed items for health and safety reasons (see Non-Returnable Items below).

Once we receive your return and inspect the item, we’ll email you to confirm the status of your refund. If approved, we’ll issue the refund to your original payment method — PayPal for international orders, or PayHere for Sri Lankan orders. Please note that refunds exclude the original shipping charges, unless the return is due to our error.

If you’d like to exchange an unopened item — for a different box, size, or occasion — contact our team at atheeshawic@gmail.com within 14 days of receiving your order and we’ll guide you through it.

For health, safety, and quality reasons, the following cannot be returned or refunded once opened:

• Perishable goods — tea, spices, chocolate, and fresh produce that have been opened or consumed.
• Personalized or custom-made boxes and gift messages.
• Gift cards.
• Items returned more than 14 days after delivery, or without their original packaging.

If your order arrives damaged, spoiled, or not as described, please contact us immediately (within 14 days) at atheeshawic@gmail.com with a photo of the item and packaging. We’ll arrange a replacement or a full refund — including shipping — depending on your preference and product availability.

You are responsible for the cost of return shipping unless the return is due to our error (for example, the wrong item was sent or the product was defective). In those cases, we’ll cover the return shipping or send a prepaid label. We recommend a trackable service, as we can’t be responsible for items lost in return transit.

Approved refunds and exchanges are processed within 5–10 business days of us receiving your returned item. After that, it may take additional time for the refund to appear in your account, depending on your bank or payment provider (PayPal or PayHere).

Questions about a return, refund, or exchange? Email atheeshawic@gmail.com and we’ll take care of you. From Ceylon, with love.